All orders will be shipped within 7-10 business days, excluding holidays. All orders ship from our HQ in Brownsville, Texas. Please keep in mind that USPS may experience delays that are outside of our control.
Of course! Each order will come with a tracking number, sent out via email/ text once your order has shipped.
You can protect your package by adding package protection through Route, it automatically charges you 1% of your order total and packages are traceable and replaceable if lost or stolen. If you have chosen to opt out of Route protection, we are not responsible for lost or stolen packages.
Yes! International orders may take anywhere from 10 days to 2 months to arrive. JZD is not responsible for any customs or import taxes that may apply.
If you received a tracking number but there have been no updates to your package after 7 business days, please email us to orders@shopjzd.com with name and order number.
If your package is missing, please contact your selected shipping carrier to inquire about the whereabouts. While rare, sometimes USPS accidentally delivers to the incorrect address. In most cases USPS is able to provide the coordinates of where a package was dropped off. If you added Route protection to your order, you can file a claim directly through them or send us an email to orders@shopjzd.com and we can file the claim on your behalf. If you live in an apartment or condominium complex please check with your building's office, sometimes the carrier will drop off the package there if it does not fit in your mailbox. We are not responsible for lost, stolen, damaged packages or mistakes made by your selected shipping carrier. JZD will ship all orders to the address entered at checkout and is not responsible for lost packages if the address is entered incorrectly. If after contacting your shipping carrier, you are still unable to locate your package, please email us to orders@shopjzd.com and we will do our best to locate it.
For press and partnerships please email us to pr@shopjzd.com
For wholesale and corporate orders please email us to wholesale@shopjzd.com
For order questions please email us to orders@shopjzd.com
We allow returns if processed within 7 days of delivery. To initiate a return, please email us to orders@shopjzd.com with your order number and the subject line “RETURN”. Items must be in their original condition and packaging with all tags still attached. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Return shipping costs will be subtracted from the refunded amount. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. How soon the credit will appear depends on your bank.
Once items go on sale they sell fairly quickly and it’s usually on items that will not be restocked, because of this we cannot offer returns or exchanges on sale items.
Yes! You can find more information here. For any questions about wholesale or corporate gifting, please contact us at wholesale@shopjzd.com . We are so excited to work with you.
Please keep in mind that most of our tees are unisex and are meant to be work a little loose. For any sizing questions please email us to orders@shopjzd.com or shoot us a DM on Instagram. We would be happy to assist!
Yep! We're hosted on Shopify, which is a secure e-commerce platform. Your information is safe.
Absolutely! We work with manufacturers that are WRAP certified, offer fair wages, and have strict laws and regulations. Additionally, all screen printing and embroidery is done by our team with eco-friendly materials.